91piso Frequently Asked Questions

91piso accepts any valid Philippine government-issued ID for KYC: PhilSys National ID, Driver's License, Passport, UMID, SSS ID, or Voter's ID. You'll need to submit a clear front-and-back photo of your chosen ID and a selfie taken at the time of submission. Make sure all four corners of your ID are visible and the text is readable — blurry or cropped photos are the main reason verification gets delayed. Most KYC reviews are completed within 24 hours.

No — 91piso strictly enforces a one-account-per-person policy. Each individual may hold only one active account, regardless of whether different email addresses, mobile numbers, or payment methods are used. Duplicate accounts are identified through our security systems and will be permanently suspended. Any winnings generated through a duplicate account may be forfeited. If you've accidentally created two accounts, contact live chat support immediately to have the duplicate closed before it affects your primary account.

On the 91piso login page, click "Forgot Password" and enter the email address or mobile number registered to your account. You'll receive a password reset link by email or a reset code by SMS, depending on which option you select. Follow the instructions to create a new password. If you no longer have access to your registered email or mobile number, contact 91piso's live chat support team — they'll guide you through identity-verified account recovery using your KYC documents.

You can request permanent account closure by contacting 91piso's support team via live chat or by emailing [email protected]. Before closure is processed, any verified balance remaining in your account will be refunded to your registered payment method after standard KYC confirmation. Pending bonuses not yet met are forfeited at closure. If you want to stop playing due to a gambling concern, the self-exclusion feature in Account Settings is the most effective immediate option.

GCash withdrawals on 91piso are typically processed within 5 to 30 minutes for fully KYC-verified accounts. This makes GCash the fastest payout method available on the platform. During peak hours or if a security review is triggered, processing may take up to two hours. Once 91piso releases the payout, funds arrive in your GCash wallet almost instantly. Always ensure your GCash mobile number is registered to your own name — third-party payment accounts are not accepted for withdrawals.

The minimum deposit on 91piso is ₱100. This applies across all payment methods, including GCash, Maya, QR Ph, and bank transfers via BPI, BDO, and Metrobank. Once deposited, that ₱100 can be used to play any slot game on the platform — many JILI slots have minimum bets as low as ₱1 per spin, so ₱100 gives you a solid session. There are no fees charged by 91piso on deposits, though your payment provider may have their own transfer limits.

91piso accepts a wide range of Philippine-friendly payment methods: GCash, Maya (PayMaya), QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. GCash and Maya are the most popular choices among Filipino players due to their speed and convenience. For bank transfers via BPI, BDO, or Metrobank, processing typically takes one to three business days. All transactions are denominated in Philippine Peso (PHP / ₱).

91piso currently charges no platform-side withdrawal processing fees on standard withdrawal methods. The amount you request is the amount sent. However, third-party payment providers — such as your bank or GCash — may impose their own transaction fees or limits, which are outside 91piso's control. The minimum withdrawal amount is ₱200. Withdrawals must be directed to a payment account registered in the same name as your 91piso account.

There are a few common reasons a withdrawal may be delayed: your KYC verification has not been completed, the withdrawal amount triggers a routine security review, your account has an active bonus with an unmet wagering requirement attached to your balance, or the payment provider is experiencing technical issues. Check your Account Dashboard for any pending verification requests. If your withdrawal has been pending for more than 24 hours with no explanation, contact 91piso's live chat support team directly for a status update.

91piso offers a diverse library that covers everything Filipino players enjoy. The main categories are: online slots (including a large selection of JILI slots), live casino (baccarat, roulette, blackjack, and game shows with live dealers), online bingo, and sports betting covering PBA basketball, NBA, UFC, international football, and boxing. The game library is regularly updated with new titles, and everything is playable directly in your mobile browser — no app download required.

RTP (Return to Player) on JILI slots varies by game title, but most JILI slots available on 91piso have published RTPs in the range of 96% to 97%. Some titles go higher — for example, popular games like Fortune Gems and Super Ace frequently advertise RTPs above 97%. The RTP figure is a long-term statistical average across millions of spins, not a per-session guarantee. You can check the RTP of any specific game by tapping the information icon within the game interface before placing your first bet.

All RNG-based games (slots, virtual games) on 91piso use certified Random Number Generators that are independently audited to ensure outcomes are genuinely random and unpredictable. Game software providers supplying titles to 91piso hold certifications from recognized testing laboratories. Live casino games use real physical equipment operated by human dealers on a real-time video stream — the outcomes are entirely physical (real cards, real roulette wheels). 91piso has no ability to influence game outcomes in either category.

Yes — 91piso is fully optimized for mobile play directly through your phone's browser. Whether you're on Android or iPhone, simply open your browser, go to 91piso.app, and log in. The entire platform — slots, live casino, bingo, and sports betting — loads seamlessly on mobile screens. No app download or installation is required. For the best experience, use an up-to-date version of Chrome or Safari. If you want quick access, you can save the 91piso website as a shortcut on your home screen.

Yes. 91piso's sportsbook covers both PBA (Philippine Basketball Association) and NBA games, along with a wide range of other sports popular with Filipino bettors — including international football, UFC, boxing, and more. Bet types available include match winner, point spread, over/under totals, and in-play live betting during active games. Odds are updated in real time, and minimum bet amounts start at ₱20 for most markets. Check the Sports section on 91piso.app for the current schedule and available markets.

91piso offers a welcome bonus to new players on their first qualifying deposit. The exact bonus amount and match percentage are displayed on the Promotions page of the platform, as these offers are updated regularly. To claim the welcome bonus, make sure you opt in during the deposit process — the bonus is not applied automatically in all cases. After deposit, the bonus funds are credited to your account and become available for eligible games. You must meet the stated wagering requirements before bonus-derived winnings can be withdrawn.

A wagering requirement tells you how many times you need to wager the bonus amount (and sometimes the deposit amount too) before any winnings from the bonus can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets using eligible games before a withdrawal is processed. Not all games contribute equally — slots typically count 100%, while live casino or table games may contribute a lower percentage. Check the specific bonus terms on each promotion's detail page for the exact breakdown.

Yes, all 91piso bonuses have an expiry period within which the wagering requirements must be fully met. The expiry window varies by promotion — it's clearly stated in each bonus's terms and conditions and is also visible in your Account Dashboard under "Active Bonuses." If the expiry date passes before wagering is complete, the bonus balance and any associated winnings are automatically forfeited. You cannot request an extension. To avoid this, always check the expiry date when claiming a bonus and plan your play sessions accordingly.

Yes, 91piso operates a loyalty program that rewards regular players based on their activity on the platform. As you play real-money games, you accumulate loyalty points that can be redeemed for bonus credits or cash. Higher-tier players unlock additional benefits including faster withdrawal processing, higher withdrawal limits, dedicated account managers, and exclusive reload bonuses. Progression through the loyalty tiers is automatic — no application required. Visit the Rewards section on 91piso.app to see your current tier and available rewards.

91piso operates within the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for regulating online gaming in the Philippines. PAGCOR's regulatory requirements cover responsible gaming measures, anti-money laundering compliance, player protection, and fair game standards. As part of its PAGCOR compliance obligations, 91piso enforces a strict 21+ age requirement, implements KYC identity verification for all players, and maintains responsible gaming tools for every registered account.

Self-exclusion is available directly from your Account Settings under the Responsible Gaming section. You can choose a time-limited exclusion (6 months, 1 year, or 3 years) or permanent exclusion with no option to reopen. Self-exclusion takes effect immediately — no waiting period. During exclusion, all logins are blocked, all marketing stops, and 91piso will not accept a new registration under the same identity. Any verified balance at the time of exclusion is refunded to your registered payment method within 5–10 business days. You can also request assisted self-exclusion through live chat at any time.

91piso provides a full suite of responsible gaming tools accessible from Account Settings — all free and instant to activate. These include: deposit limits (daily, weekly, monthly), loss limits (session, daily, weekly, monthly), session time reminders with automatic logout, cool-off periods (24 hours to 30 days), self-exclusion (6 months to permanent), and marketing opt-out. If gambling is causing distress, the PAGCOR Responsible Gaming Program and the NCMH Crisis Hotline (1553) are available to Filipino players. See our full Responsible Gaming page for details.